Commercial and Fleet Terms

Who These Terms Cover

These terms apply to businesses, fleets, dealerships, municipalities, property managers and other organisations with a TrueNorth commercial account. They supplement the Terms of Service and Roadside and Towing Service Terms.

Authorised Users

• The account holder nominates the people who can request service on the account.
• Requests made by an authorised user bind the organisation.
• Notify us immediately when someone leaves so we can remove their authority.
• We may verify authority by callback before dispatching high-value or heavy-duty work.

Purchase Orders and References

Every TrueNorth job receives a P.O.# tracking reference. Commercial accounts can also supply their own internal reference, cost centre or unit number at request time so invoices reconcile against your systems.

Invoicing and Payment Terms

• Approved accounts are invoiced on agreed terms rather than paying at completion.
• Invoices itemise service type, equipment class, distance, wait time and surcharges.
• Late balances may accrue interest and pause account privileges.
• Credit limits may be applied and reviewed periodically.

Service Levels

Multi-Unit and Scheduled Dispatch

• Multi-unit moves are quoted per unit with a project reference.
• Site access, keys, gate codes and contacts must be confirmed before the booking window.
• Units that are not accessible at the agreed time may be billed as a no-show.

Insurance and Liability

TrueNorth maintains commercial vehicle and on-hook coverage as required by law. Liability for commercial jobs is limited as set out in the Terms of Service unless a signed master service agreement states otherwise. A signed agreement always takes precedence over these published terms.

Account Changes and Termination

• Either party may close a commercial account with written notice.
• Outstanding balances remain payable after closure.
• We may suspend an account for non-payment, misuse or safety concerns.